Refund policy

30-Day Return & Refund Policy

We want you to be happy with your Burrow Athletic purchase. If something isn't right, eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, merchandise must be unworn, unused, unwashed, and in its original condition with any original tags and packaging. You will also need your order number or proof of purchase.

Items that show signs of wear, use, washing, alteration, or damage not caused by Burrow Athletic may not be eligible for a refund.

Starting a Return

To request a return, contact us at team@burrowathletic.com within 30 days of delivery. Please include your order number and the item(s) you would like to return.

Returns must be authorized before they are sent back. We will provide return instructions and the appropriate return shipping address after your request has been approved. Items returned without first requesting a return may not be accepted.

Return Shipping

For standard returns, including items ordered in the wrong size, color, or style, the customer is responsible for return shipping costs. Original paid shipping charges are non-refundable, except when the return is due to an error by Burrow Athletic.

If you received an incorrect, damaged, or defective item due to an error by Burrow Athletic, please contact us as soon as possible. If the issue is confirmed, Burrow Athletic will cover the cost of the return or replacement, and no free-shipping recovery fee will apply.

Free-Shipping Recovery Fee

If your original order received free shipping, a one-time $6.95 free-shipping recovery fee will be deducted from your refund when you return the entire order, or when a partial return brings the value of the merchandise you keep below the original $100 free-shipping threshold. Retained merchandise value is based on the amount paid after discounts, excluding taxes and shipping.

This fee helps cover the original outbound shipping cost and is separate from the return shipping costs you normally pay. It is charged only once per original order, even if items are returned separately. No fee applies when retained merchandise still meets the original $100 threshold or when you paid for shipping on the original order.

Approved exchanges are exempt from this fee. The fee also does not apply to returns of defective, damaged, or incorrect items caused by Burrow Athletic.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us at team@burrowathletic.com so we can evaluate the issue and make it right.

Exchanges

The fastest way to exchange an item is to contact us at team@burrowathletic.com. Exchanges must be approved and meet the return eligibility requirements above, and are subject to product availability.

For approved exchanges, the customer normally pays to ship the original item back, and Burrow Athletic covers standard outbound shipping for the replacement item within the United States. If the exchange is due to a confirmed defective, damaged, or incorrect item caused by Burrow Athletic, we cover the return or replacement shipping costs.

No $6.95 free-shipping recovery fee applies to approved exchanges. If the item you want is unavailable, we may issue a refund for the eligible returned item instead. If an exchange becomes a return for a refund, the standard refund terms, including any applicable free-shipping recovery fee, apply.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method for the amount paid for the eligible returned merchandise, plus any applicable refundable taxes, less any applicable $6.95 free-shipping recovery fee. Original paid shipping is non-refundable except in cases of Burrow Athletic error.

We will disclose any applicable deductions and the resulting refund amount when your return is approved. If we provide a return shipping label at your request for a standard return, we will disclose its cost before you accept it and deduct that agreed cost from your refund. No such deduction applies to return shipping covered by Burrow Athletic for confirmed merchant-caused defective, damaged, or incorrect items.

Please allow up to 10 business days after approval for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us at team@burrowathletic.com.

Final Sale Items

Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange, except when the item arrives damaged, defective, or incorrect.

Questions

For questions about returns or refunds, contact us at:

Burrow Athletic
team@burrowathletic.com